ITALY: free shipping over €99.99
Except for shipping fees applied to certain products
BICI OUTLET: don't miss out on discounts of up to 50% on many models
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This page explains in detail how we manage shipping, taxes, and customs duties for our customers residing in the United States of America.
Carriers used: We work with reliable international carriers such as UPS, FedEx, and DHL to ensure fast and trackable deliveries.
Delivery times: On average, 7–15 working days, depending on product availability and final destination.
Shipping costs: The shipping cost is automatically calculated at checkout based on the total weight of the order and the delivery location.
Tracking: After shipping, you will receive an email with the tracking number to monitor the delivery status in real time.
Duties are calculated based on the total value of the purchase and the country of production of the purchased products (e.g., Italy, Taiwan, Japan, etc.).
After customs clearance, the carrier will send you an invoice with the amount to be paid to complete the delivery.
The amount may vary depending on the type of product (complete bikes, components, accessories, clothing).
You can estimate customs duties in advance by consulting the U.S. Customs and Border Protection website or using online customs duty calculators.
Cicli Mattio has no control over such fees but is committed to maintaining maximum transparency and providing its customers with all necessary information to best manage the new customs costs.
In case a package is refused or not picked up due to non-payment of duties or taxes, the shipment may be returned to the sender.
In this case, the refund will be made minus shipping costs and any return fees.
