Terms and conditions of sale

Okay, here's a breakdown of the key points from the provided text, focusing on the areas a customer would likely be most interested in, categorized for clarity. I'll also highlight potentially important details. This is a long document, so I'm summarizing the main aspects. **1. Right of Withdrawal (Returns/Refunds - Article 14)** * **Timeframe:** You have 14 days from the date of receiving the goods to exercise your right of withdrawal. * **How to Exercise:** You must inform Ciclimattio S.r.l. of your decision to withdraw in a clear statement (e.g., by email). Use the provided return form (link provided in Article 19). * **Return Shipping:** *You* are responsible for the cost of returning the goods. * **Condition of Returned Goods:** Goods must be returned undamaged, unused, and in their original packaging. * **Refund Timeline:** Ciclimattio S.r.l. will refund you within 14 days of receiving and verifying the returned goods. * **Exceptions to Return:** Certain products are excluded from the right of withdrawal (see Article 14 for a list - includes customized items and sealed goods that are not suitable for return due to hygiene reasons). * **Payment Method Refund:** Refunds will be issued using the original payment method. **2. Warranty (Articles 16.2 & 16.3)** * **Legal Warranty (Defect Warranty):** A two-year legal warranty applies to defects present at the time of delivery. For used products, this is reduced to one year. * **What's Covered:** This warranty covers defects in materials or workmanship. * **How to Claim:** Contact assistenza@ciclimattio.com or call +39 0175.270058 to report a defect. * **Remedies:** You can choose between repair or replacement, but Ciclimattio S.r.l. may refuse if the chosen remedy is impossible or disproportionately expensive. * **Commercial Warranty:** Some products have an additional commercial warranty (duration specified on the product page). * **Proof of Purchase:** You need to retain the invoice as proof of purchase for any warranty claim. **3. Shipping & Delivery (Not explicitly detailed, but implied)** * Shipping costs are *not* included in potential credit applications (see section 18). * The customer is responsible for return shipping costs. **4. Credit & Promotions (Article 18)** * You can earn credit through newsletter signup, customer service discretion, or cashback promotions. * Credit can be applied to future orders. * Credit does *not* cover shipping costs. **5. Dispute Resolution (Article 17)** * **Negotiation:** They require you to attempt a negotiated settlement *before* pursuing legal action. * **Jurisdiction:** Italian law governs the terms and conditions. * **Legal Action:** If negotiation fails, you can pursue legal remedies in the appropriate Italian court. **6. General Terms & Conditions (Various Articles)** * Italian law applies. * These terms apply to all purchases made through the Ciclimattio S.r.l. website. * They reserve the right to modify these conditions, so review them periodically. **Important Notes/Things to Pay Attention To:** * **Exclusions from Return:** Pay close attention to the list of non-returnable items in Article 14 (customized products, sealed goods, etc.). * **Return Shipping Costs:** You are responsible for these. * **Warranty Period:** The legal warranty period is 2 years (1 year for used products). * **Condition of Returned Goods:** Ensure you repackage items carefully and return them in their original condition to avoid issues with refunds. * **Credit Restrictions**: Credit earned can't be used to cover shipping costs. **Where to find the Return Form:** * A link to the return form (in PDF format) is provided in Article 19: [https://kreta.ciclimattio.com/admin/components/specifiche/Ciclimattio/images/Allegati/Modulo%20reso_CICLIMATTIO%20SRL_1.pdf](https://kreta.ciclimattio.com/admin/components/specifiche/Ciclimattio/images/Allegati/Modulo%20reso_CICLIMATTIO%20SRL_1.pdf) Let me know if you'd like me to elaborate on any specific point or if you have further questions.