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Terms of sale

Index

  1. Responsibility
  2. Technical Information
  3. Product Availability
  4. Risk and Property
  5. Orders
  6. Prices
  7. Payments
  8. Bank account details
  9. Shipments Italy and EU
  10. Shipments outside the EU
  11. Delivery
  12. Customer's responsibility
  13. Right of withdrawal
  14. Securities (lack of compliance)
  15. Rules and Jurisdiction

 

1. Responsibility

Cicli Mattio Silvio & C. snc is not responsible for any damage or loss, direct or indirect, arising from the sale of goods and services offered in the catalog published on the site ciclimattio.com, nor to delay and/or non-delivery of the product, nor for the correspondence of goods with the specifications published on the site or for any other reason not directly attributable to the Cicli Mattio Silvio & C. snc 

2. Technical Information

The technical information on the website ciclimattio.com is derived from information published by manufacturers producing the goods in our catalog. Cicli Mattio Silvio & C. snc, therefore, reserves the right to modify/adapt the technical and dimensional information of catalog products based on what is reported by manufacturers, without notice. 
Bicycles are completely checked and pre-assembled by our mechanics, however, the dimensions of the packaging may require the customer to make some interventions on the bike such as adjusting the handlebars and assembling the wheels. 

3. Product Availability

Since the access and the ability to submit orders online change in real time the availability of the products included in the catalog published on the site ciclimattio.com, Cicli Mattio Silvio & C. snc does not guarantee the certainty of allocation of the ordered goods. 

4. Risk and Property

The goods are delivered free our office and travel at your own risk reviews. In the event that the goods were shipped to port, on the recommendation of the customer, the risk is considered to be borne by him from the delivery of goods to the carrier from the warehouses of the Cicli Mattio Silvio & C. snc.
Upon delivery of the goods, the customer must verify the integrity of packages and correspondence quantitative and qualitative sense described in the accompanying document. In case of discrepancies, the same should be reported and confirmed within seven days, via mail, fax or registered mail sent to Cicli Mattio Silvio & C. snc to commercial reference. Despite the packaging intact, the goods must be checked within seven days of receipt. Any hidden defects must be reported in writing by fax or registered mail sent to Cicli Mattio Silvio & C. snc Every report received after the above deadlines will not be taken into account. For each statement, the customer assumes full responsibility of what declared. 

5. Orders

Orders are accepted only in writing, by fax or via the Internet (on-line). The customer who places an order over the Internet will receive, upon completion of the purchase process, a confirmation notice via electronic mail (e-mail), with an indication of the number. Assuming that after sending the order, does not appear (a few minutes) the order number, the proposal shall be deemed as not accepted, for all legal purposes, although for accounting, administrative or lack of product. 

6. Prices

All prices show are VAT included for shipments in Italy and EU Countries. 
All prices for shipments direct to customers residing outside the European Community (non-EU) are exclusive of VAT and customs duties. Local VAT and any customs duties will be borne by the recipient and will be required by the consignor at delivery of the goods. 
Prices subject to change at any time without notice. 
The prices online, indicated as CicliMattio, DIFFER from those applied in the store. The sales services are different: those who buy at the store receives a different type of service. In the store, the staff is not authorized to apply the prices posted online. 

7. Payments

The goods must be paid via Advanced Bank Transfer, Credit Card or PayPal.
Cicli Mattio Silvio & C. snc reserves, in its sole discretion, the right not to proceed to deliver the goods, even after accepting the order, to those customers that are out of trust, or with outstanding or in dispute. 

8. Bank account details

If you choose to pay by bank transfer coordinates are: 
Cicli Mattio Silvio & C. snc, Via Donatori di Sangue 1 - 12026 - Piasco (CN) 
BANCA CREDITO COOPERATIVO DI BENE VAGIENNA - AG.PIASCO 
IBAN: IT37I0838246630000140101050 
BIC - SWIFT: CCRTIT2TBEN 
The goods will be sent when the transaction is concluded. 

9. Shipments Italy and EU

In the interest of its customers Ciclimattio has decided to send products purchased exclusively via courier. 
Some products found on the website have free shipping which may vary from country to country. The system automatically calculates the costs in the cart. By adding extra items, this might alternate the shipping costs, this is due to a change in weight and volume that can influence the shipment. 
ITALY: for purchases over €100 shipping costs are FREE, while for lower orders the cost is €10, except for some products for which the weight/volume affects the shipment. 
EU: for purchases over €200 the shipping costs are FREE, while for lower orders the cost is €15, except for some products for which the weight/volume affects the shipment. 
In case of non-withdrawal, any storage costs are charged to the customer. 

10. Shipments outside the EU

In the interest of its customers Ciclimattio has decided to send the products purchased exclusively by express courier.
The system automatically calculates the shipping costs for countries outside the European Union, so to know them will be sufficient to add the products you want to buy to the cart.
With the addition of some products it may be necessary to pay a supplement, this is due to a change in weight/volume that will affect shipping.
Shipments of goods direct to customers residing outside the European Community (non-EU) are exclusive of VAT and customs duties. Local VAT and any customs duties will be borne by the recipient and will be required by the consignor at delivery of the goods.
In the event of non-delivery due to refusal to pay customs charges (local VAT and any duties) required by the importing country, only the value of the goods will be reimbursed and not the shipping costs. 

About customs duties

For non-EU countries, goods are sent VAT-free and may be subject to customs duties/import taxes/VAT of the destination country (please make sure to select correctly before purchase) to be paid by the customer. By law it is necessary to indicate the value and nature of the goods shipped outside the EU, it is not possible to declare a lower value, declare a different content or send it as a gift.
The customer can find out about the import conditions in their own country by contacting the customs agency and the branch of the courier company chosen to find out the exact procedures. It may happen that customs stop the shipment for a check (for example due to lack of requirements of the recipient). Cicli Mattio provides all the necessary documentation for customs clearance and if further documents are required they will be sent by our customer service.

Cicli Mattio has no control over these procedures and cannot estimate customs duties/import fees. Under no circumstances will Cicli Mattio reimburse these costs.

11. Delivery

Upon receiving your parcel, please check that the number of packages delivered by the courier is as shown by the same courier, that the packaging is in good condition with the CICLI MATTIO tape attached.
If you notice any damages to the packaging or with different adhesive tapes from ours, please accept the package as a 'RESERVE'thus making it present to the courier service and to our client service.
If the packaging is not accepted as a 'reserve' it will be impossible for us to forward a complaint to the courier service for possible refund / replacement of damaged or missing goods as theft. 

12. Customer's responsibility

The inclusion of false, altered and/or invented data in any registration form (personal data, addresses, phone numbers, mailboxes, etc..) is prohibited. Cicli Mattio Silvio & C. snc reserves the right to prosecute any kind of violation or abuse in their own interest. Cicli Mattio Silvio & C. snc is not responsible in any way for the fraudulent and illegal use of its site and services, and any type of payment from third parties. 

13. Right of withdrawal

Purchases made on ciclimattio.com site are governed by Italian law (Legislative Decree. n. 206/2005). 
If you made a mistake on your order and you have received an item you did not desire, or do you still feel dissatisfied with your purchase, you have 14 working days from the date of delivery to exercise the right of withdrawal. 
To exercise the right of withdrawal is necessary to send, within 14 days from receipt of goods, a communication which will state his intention to withdraw from the contract. 
The only cost to be paid to is for re-shipment of product.
Cicli Mattio will only reimburse the value of the goods purchased, but will not reimburse shipping costs, duties, customs and import taxes on both outward and return journeys.

The right to cancel the contract is unenforceable, if the product is not returned intact, ie: without its original, non-integral elements of the product (accessories, screws, instruction manuals, etc..), damage of the product for reasons other than transport. 

13.1 Procedure for exercising the right of withdrawal

If you have made a purchase on our site and you want to withdraw from the purchase, you will need to follow this simple procedure:
• Send to Cicli Mattio Silvio & C. snc, within 14 days of receipt of the goods, a communication in which you express the right to withdraw from your purchase (via e-mail to info@ciclimattio.com or via ticket).
• Within the business day following your communication, at the e-mail address you left us at the time of purchase, you will be sent a document to fill in and insert in the package, in which you can express your will (product change or refund).
• Provide, using a carrier of your choice, the shipment of the product carefully packaged in the original packaging and complete with all accessories, instruction manuals and everything originally contained. The product must be intact and must NOT have been used.
• Insure against theft and damage to cargo ships and bear the resulting costs. If the product delivered is not been insured for the value indicated on the invoice, in case of damage or loss during transport, Cicli Mattio Silvio & C. snc reserves the right to charge any damages withheld sums to be reimbursed.
• Ship the product to the address below within the second business day following the first communication.

Cicli Mattio Silvio & C. snc - ciclimattio.com
Via Donatori di Sangue 1
12026 - PIASCO (CN) ITALY

Cicli Mattio Silvio & C. snc will refund the cost of the goods (excluding shipping and customs/import duties) shipped within 14 working days following the shipment of the goods by you and in any case not before receipt of the goods.
The refund will be made through the same channel used for the payment. If the original payment was made by Bank Transfer, please communicate by e-mail your IBAN, the name of the account holder and the name of the bank. 

14. Securities (lack of compliance)

According to Legislative Decree no. 24 of 02.02.2002, Cicli Mattio Silvio & C. snc is liable to the consumer for any lack of conformity which exists at the time of delivery. 

14.1 The lack of conformity can be found by:

- malfunction;
- internal damage from transport is not found on receipt;
- wrong shipment.
The lack of conformity must be reported within 24 months after the date of purchase, the time limit within which the defect must be notified as soon as the product has been manifested is 2 months.
The guarantee will apply to the product defects of conformity and/or failures not evident at the time of purchase, provided the product is used properly and with due diligence, that is, in respect of its destination and as provided in the technical with comments by the various operating rules therein.
This guarantee is not applicable in case of negligence and carelessness in the use and maintenance of the product, of any adjustments and / or mechanical adjustments are not prescribed by the manufacturer, etc.
In case of lack of conformity, the consumer has the right to restore conformity of the goods by repair or replacement.
The guarantee is personal and will therefore apply only to the original purchaser, being restricted to direct customers and not to dealers and retailers.


14.2 Procedure for exercising the right to repair

In the event that the product purchased from our site ciclimattio.com have some difficulties with the operation, to achieve the restoration of consumer goods to comply with the contract of sale you must follow these simple steps: 
within 24 months of receipt of goods, send notice to Cicli Mattio Silvio & C. snc via e-mail address (info@ciclimattio.com) or phone by calling +39 0175 055009, indicating the defect of the product. 
Prepare and send to Cicli Mattio Silvio & C. snc the product carefully packed. Use the original packaging. Including any accessory, the instruction manuals and all the original content, will speed up the restoration of the lack of conformity. 
Received and checked the returned product, Cicli Mattio Silvio & C. snc will restore the lack of conformity in accordance with the agreements concluded and shipping at no cost to the customer. 


15. Rules and Jurisdiction

For buyers having a VAT number and purchasing with invoice, the rules are governed by the Civil Code.
Although not highlighted in the pages of the site ciclimattio.com on legal regulation, they refer to the laws and rules in force. Cicli Mattio Silvio & C. snc is still at your full disposal for any information and/or clarification. The data and characteristics contained in product data sheets are taken from those published by manufacturers. Cicli Mattio Silvio & C. snc is not responsible for any errors and changes. The characteristics and pictures can change without notice. All brands and names listed on the site ciclimattio.com belong to their rightful owners.