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FAQ

How can I make a payment?

The payment methods available on our online store are:
Credit card / PayPal, bank transfer and check (payment on delivery).

The bank transfer details are:
Cicli Mattio & C. snc, Via Donatori di Sangue 1 - 12026 - Piasco (CN)
BANCA CREDITO COOPERATIVO DI BENE VAGIENNA - AG.PIASCO
IBAN: IT      37      I      08382      46630      000140101050
BIC - SWIFT: CCRTIT2TBEN

How does the goods ship?

Ordered goods are shipped via express courier or mail. When an order is received, an email containing tracking will be sent number of the parcel.

What are the delivery times?

From order execution, they spend on average 48 hours to which they are added shipping times ranging from 24 to 48 hours of express courier to Europe 2-3 working days for the rest of the world. These timings may vary in case the order contains items not immediately available.

If the ordered goods were defective or wrong size I can replace it?

Yes, you can replace the ordered goods within 15 days from the date of purchase.
Click here to follow the directions to make the goods delivered.
Goods returns are handled within 15 business days from the date of receipt of the same.

I have a bonus code but it does not work, how can I do it?

The bonus code must be entered in the appropriate field during the purchase procedure respecting uppercase and lowercase characters. Also, the code is active starting from the indicated amount and only on the dates indicated.

How can I place my order?

Order can be forwarded via our e-commerce ciclimattio.com, by contacting us at our e-mail info@ciclimattio.com or to the number: +39 0175 055009 remembering to indicate all your personal details (name, surname, address and city number, city code, province, phone / e-mail). Incomplete orders can not be taken into account. At the end of the order process, a confirmation message will be sent.

Do I need to modify or cancel the order, how can I do it?

Orders can be modified or canceled directly from their user profile, in the Orders section. Orders can only be canceled if the order has not been charged. To change the order you must send an email to info@ciclimattio.com.

How are the points calculated?

To collect points, you only have to make purchases on the site.
Each purchase will be awarded 1 point for every 15 € of product expense and on arrival of 100 points you will be entitled to an unconditional discount of 50 € which will be recognized to the extent that there is capacity in 80% of the order or in the lack thereof.

Example
Matured Discount 50 €
• Order of 150 €: in this case the unconditional discount will be recognized in full. You will pay 100 €.
• Order 40 €: In this case you will receive an unconditional discount of 32 €.
The remaining 18 € discount will be applied in the next order, in the same way, up to 50 €.

To check accumulated points, you will only need to log in as a user register and enter your profile. This section will show the accumulated points and any Residual Credit.

For information or clarification contact us.





WORKSHOP AND SHOP
FROM MONDAY AFTERNOON TO SATURDAY

Today we are open
Morning Afternoon
9.00 - 12.30 15.00 - 19.30
[ More details ]
ONLINE ORDER ASSISTANCE
info@ciclimattio.com
+39 0175 05 50 09

From monday afternoon to saturday
Morning Afternoon
10.00 - 12.00 15.30 - 18.00
[ More details ]
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